Before you hand someone the keys to your home, ask five things: Are you bonded and insured? Do you background-check your cleaners? Will the same team come each visit? Is there a satisfaction guarantee? And is the price quoted up front? Clear, confident answers to all five are the sign of a professional, trustworthy cleaning service.
1. Are you bonded and insured?
This is the non-negotiable one. Bonding and liability insurance protect you if something is damaged or goes missing while a cleaner is in your home. A reputable company answers "yes" without hesitating and can show proof on request. Captain Duster is bonded and fully insured, and we're glad to share documentation.
2. Do you run background checks on your cleaners?
You're letting people into your home, so you deserve to know who they are. Ask whether cleaners are background-checked and trained before they ever work a job alone. Every Captain Duster cleaner is background-checked and completes paid training before going on a route solo.
3. Will the same team clean my home each visit?
Consistency is what makes recurring cleaning actually feel reliable — the team learns your home and your preferences. Ask if you'll get the same crew or a rotating cast of strangers. Whenever scheduling allows, we send the same crew on the same route, so the people who clean your home this week are the ones who clean it next month.
Want an exact price for your home?
Tell us your bedrooms, bathrooms, and ZIP — we'll quote it in about 60 seconds. No phone call, no in-home visit.
4. Is there a satisfaction guarantee?
A real guarantee tells you the company stands behind its work. Ask what happens if something is missed. Captain Duster backs every clean with a 24-hour guarantee: if anything was missed, call within 24 hours and we re-clean that area free of charge.
5. How is the price quoted — up front or after?
Avoid surprises. Ask whether you'll get a clear quote before the job or an open-ended hourly bill. We quote up front through a quick online estimate — by text or email, no in-person sales visit required — so you know the price before we start. Recurring schedules and prepaying also earn discounts.
A few more worth asking
- Do you bring your own supplies and equipment? (We do.)
- Are green or pet- and kid-friendly products available? (Yes, on request.)
- What's included in a standard clean, and what costs extra?
- How do I reschedule or cancel, and is there a fee?
Want an exact price for your home?
Tell us your bedrooms, bathrooms, and ZIP — we'll quote it in about 60 seconds. No phone call, no in-home visit.
Common questions
What is the most important question to ask a house cleaner?
Whether they're bonded and insured. It protects your home and is the clearest signal you're dealing with a real, professional company rather than an unvetted individual.
Should a house cleaner be licensed and insured in Florida?
Florida doesn't require a special license to clean homes, but you should always choose a company that is bonded and carries liability insurance — that's what protects you if something goes wrong.
How do I get a quote without an in-person visit?
Captain Duster gives guaranteed quotes up front through an online estimate by text and email — no walkthrough needed. Call (772) 222-6649 or request an estimate at captainduster.com.
Captain Duster serves Vero Beach, Sebastian, Melbourne, Palm Bay, Port St. Lucie and the wider Treasure & Space Coast — bonded, insured, background-checked, with a 24-hour guarantee. (772) 222-6649.
Ready when you are.
Captain Duster cleans homes across the Treasure Coast and Space Coast. Get a guaranteed quote in about a minute — no in-person visit required.
About the author
The Captain Duster crew
We’re a Florida-based residential cleaning company serving the Treasure Coast and Space Coast. We write these guides from the field — what we see in real homes every day. More about us →